Doves Volvo Preston

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Reviews about Doves Volvo Preston

• Kim Morgan

  30.12.2017
  ★ ☆ ☆ ☆ ☆
  Rubbish. My car is in a worse state then when I took it in. A few months ago I took my car in for a diagnostic check on my roof, which had not been opening correctly, They said there was no problem. I was charged. I had the same problem again, I was asked to bring it down on the Friday as the roof was stuck open and they would be able to see me that day. I got there and they could not see me or look at the car until the following mid-week. After having my car for a while they called me to say there were two issues, and my car was ready to be collected as the parts could not be obtained until the end of Oct. The guy on the phone said he would disconnect the windows as a one of the parts were the window sensor, however they were working fine when I turned up. I asked them not to disconnect in the mean time as I can still open three of the four windows as I had been told it was a rear window. After being told my car was ready to be collected I arrived 2 hours later to find a screw and a cover for the window switches on my seat and the fuse board dangling down and the seal not fitting correctly, In front of the guy I took photos and expressed my concerns, he replied it was left like this as they did not know what was happening, yet I had received a call to say the car was ready . This was certainly not ready to be collected. Now as it was raining when i drove home I had no reason to check the windows. I tried to open my windows yesterday and they are all not opening. I have now gone out to my car and the window has fallen down on its own, the front driver window. I have rang yesterday and had no reply, I have rang today and I was told nothing had been disconnected. If this is the case, why is my car windows not working when they were when I bought it into Doves. I have asked for them to correct the windows today only to be told they did not do anything.
  
  As a family we have used this Volvo Garage for years and so far this year there has been breach of data protection, I have received letters from them and calls not relating to any of my cars, or my car and not my name. and no call back, or too many appointments being booked in, as the call centre don't talk to the office direct.
  
  I am highly disappointed with a Volvo Preston, and for years I had no problems. Is this since Doves took over?
  
  I am still waiting for them to call me back!

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